ERAdvisor
- How often do we refresh wait times for patients logged in?
- If an ED does triage in a treatment room, how does ERAdvisor move them through the process?
- On Go-Live Days, does Vital send text messages to patients who were in the ED prior to the time at which SMS is enabled?
- What does a patient see if the median & 90th percentile are over 2 hours?
- What happens if staff misspell a patient's last name in registration system?
- When do we turn-on wait time estimates at a new facility?
FAQ
- Why is someone getting text messages from Vital?
- What happens to the PCP card, if PCP information is not available?
- If a patient has more that one phone number stored which do we use?
- Can a patient without a smartphone log into or access the ED or Inpatient app?
- What are the parameters to restrict a patient from submitting multiple service requests?
- Service requests: how do you add a phone number to an existing Clinician User?