Skip to main content

What do ERAdvisor & follow-up texts look like for admitted patients?

Question:

When a patient is admitted from the ED, what do they see differently from the discharge screen? Is there anything beyond what is shown in the attached screenshot?

When a patient is admitted from the ED, are any follow-up text messages sent to the patient?

Follow up questions -

  1. What triggers in data would show the patient the inpatient admission disposition in ERAdvisor?
  2. What time buffer (e.g. 30 min) is introduced to ensure that the patient doesn't see they are admitted before a doctor speaks to them? Are there other safeguards in place to ensure this doesn't happen?

 

 

Answer:

Initial Question:

I don't believe we do actually send patients an SMS when they're going to be admitted - I can't find any record of it. I think this only exists in demos.

Admitted patients will only receive the patient portal reminder SMS - they will not receive any reminders about scheduling appointments.

If CareAdvisor is live, inpatients will receive an invite SMS:

You can make non-urgent requests for meals, concerns, room cleaning and more through your mobile phone: {link}

1. Admit triggers:

  1. via ADT, when we receive aTransferorVisitUpdateplacing the patient in Inpatient status

  2. via Notes, when we receive a dispo note that contains the terms "assessment and plan", "disposition", and the specific outcome e.g. "admit".

  3. via Orders, when we receive an admit order.

2. I know we have a time buffer of 30 minutes to give the doctor a chance to talk to the patient, but I can't actually see where this occurs.