What happens in a case where a registration staff members adds a new patient into the registration system and accidentally spells the last name wrong? We heard of an instance where they corrected the error right away, but the patient had issues signing into ERAdvisor. The patient tried both spellings of his last name but was unable to sign in.
The patient's last name is taken into consideration at the moment that the patient invite is created, and the invite authorization is not updated when the patient's name is updated, so it would still be expecting the "old name" on the login screen.
I would expect the "old" name to work, unless the patient had already tried their real name in the login screen enough times to be locked out.
The workaround in this case could be for the clinician to manually invite the patient via direct message or via QR code from the patient list view.